Walmart Auto Care Centers - 610 Wesley Drive, Wood River

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Reviews about Walmart Auto Care Centers

• Anne Dial
  ★ ★ ☆ ☆ ☆
  Usually I have a good experience with this Walmart’s Automotive Center. Today was not one of them.
  
  I went into the building and was promptly instructed to go outside, cross all of the lanes leading into the oil changing center and wait in front of a metal desk with an umbrella. I did this and waited. I waited for almost five minutes, outside in the sun. The men working could see me but did not acknowledge me. Two men got in line behind me before someone eventually waited on me.
  
  The man that waited on me told me it would be an extremely long time before my car would be finished and asked if I was sure if I wanted my oil changed. I affirmed that I did. He took my information including my cell number, inspected my car, gave me the necessary slip and sent me on my way.
  
  I re-entered the building and browsed the aisles. For 3 hours I browsed, ate lunch, played a game in my phone. In the past, they have called me on my cell to let me know my car was ready. Not this time.
  
  I called the automotive department from inside the store where they said “yes, your car is ready “. When I saw the paper with my information on it , the top had a handwritten statement of paged at 10:50. It was now 12:50.
  
  Im not sure if this was due to someone calling off or because of the policy changes but it was poorly done.
  
  I had intended to buy my groceries here afterwards but today I will take my business somewhere else. Please fix this Walmart.

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